Do I need to Book?

• If you’re walking by and want to pop in for a coffee no need to book we always ensure we have space for walk-ins, our serving team will be more than happy to help. If you’re looking for a table over the weekend, we recommend booking to ensure you’ll have a table for the time and date you require. 

Can I come just for drinks? 

• Yes! Please feel free to book for drinks only by selecting our Roof Terrace Drinks option or you’re more than welcome to head to Rockwater and have drinks in our Lodge space or Lounge in our Bar & Kitchen on the day. If you have any questions please feel free to contact our Bookings Team.

How do I amend my booking?

• You can amend your booking by replying to your booking confirmation email or contacting our Bookings Team at bookings@rockwater.uk or calling us on 01273091166. One of our team will then be in touch to confirm your amendments.

What happens if the weather is bad and I’ve booked the Roof Terrace, do I need to cancel?  

• No need to cancel! We designed our Roof Terrace to ensure you can enjoy the sea views no matter the unpredictable British weather, Our Roof Terrace is a beautiful open space in the summer with the roof open and the sun shining in. In the winter, we transform the space by retracting the roof to create a warm inside restaurant whilst still showcasing the sea view. 

Can I eat the Bar & Kitchen menu on the Roof Terrace?

• Our Roof Terrace and Bar & Kitchen operate as 2 separate restaurants with different menus to fit each location. If you are dining on the Roof Terrace, the only menu available will be the Roof Terrace menu. If you would prefer the Bar & Kitchen menu, please book for the Bar & Kitchen.

Can I book any outside areas?

• No need to book our outside spaces, these operate on a first-come, first-served basis due to our dependence on the Great British Weather. Please feel free to turn up and have a coffee beside the sea.

I’ve received an email saying my refund has been processed but the money has not come into my account yet? 

• It takes between 10-14 days for your refund to return to your account. If you haven’t received it in this time, please contact us via email at bookings@rockwater.uk

Where can I locate the Ts & Cs for restaurant bookings?

• Our Ts & Cs are located at the bottom of our website.

Are you dog-friendly?

• Please feel free to bring your dog with you, our only restriction is no dogs on our Roof Terrace after 8pm.

Are children permitted on the roof terrace?

• We are delighted to welcome children on the Roof Terrace, but we also believe in giving adults some downtime! So, our Roof Terrace will be adults only from 8pm daily.

Why can’t I make an instant booking for more than 10 people? 

• For any reservations for more than 10 guests, please email our bookings team at bookings@rockwater.uk and they’ll be more than happy to assist your request.

What happens if someone in my party must isolate because of COVID-19?

• Where one or more guests in your party must isolate due to COVID-19, and can no longer join your party, please notify us as soon as possible. Where we receive notice less than 24 hours before your reservation, Rockwater reserves the right to retain the deposit paid for the guest/guests who is/are unable to attend.

What happens if my entire party has to isolate because of COVID-19?

• Please let our Bookings Team know as soon as possible by contacting us at bookings@rockwater.uk or calling us on 01273091166. We would be happy to reschedule your booking to another date and transfer your deposit, provided we receive at least 24 hours’ notice.

Why can’t I make an instant booking for more than 10 people? 

• For any reservations for more than 10 guests, please email our bookings team at bookings@rockwater.uk and they’ll be more than happy to assist your request.