Terms and Conditions for Table Reservations
We look forward to welcoming you to Rockwater.
Before your visit, please ensure you read through the terms and conditions set out below.
1. Confirmation of Booking
1.1 Bookings will only be regarded as confirmed upon successful completion of the pre-authorisation (see section 2 for further details). On completion of the pre-authorisation, you will be deemed to have accepted these terms and conditions.
1.2 Any changes to the booking details must be made in writing and will be of no effect unless acknowledged in writing by Rockwater.
2. Pre-authorisation deposit
A pre-authorisation of £10 per person on your bank card is required to secure all bookings. Your card details will be captured but no funds taken at the time of booking. If you are a ‘no show’, or cancel with less than 24 hours’ notice, the £10 per person deposit will be taken from your bank account. Otherwise, the pre-authorisation will end on being checked in at Rockwater for your reservation.
3. Final Numbers
3.1 Any amendments to guest numbers must be confirmed in writing at least 24 hours prior to your booking.
3.2 Rockwater will make reasonable endeavours to accommodate any increase in guest numbers and will charge accordingly for the increase in group size, but cannot be held responsible for failure to accommodate any change.
4. Cancellation by the Customer
4.1 Should you need to cancel your booking, please let us know as soon as possible and in any event no later than 24 hours prior to your booking. Any cancellation made by you must be in writing to Rockwater and formally acknowledged in writing by Rockwater.
4.2 In the event of cancellation by you with less than 24 hours’ notice, or a ‘no show’, clause 2 will apply by way of cancellation charges.
4.3 If you wish to reschedule your booking, provided you give us no less than 24 hours’ notice of such change, no fee will be payable and your pre-authorisation will be transferred to the new booking date.
5. Cancellation by Rockwater
5.1 Rockwater shall be entitled to cancel your booking and shall not be liable for any failure or delay in performing its obligations under this agreement where that failure or delay results from any cause that is beyond Rockwater’s reasonable control. Such causes include, but are not limited to: power failure, strikes, lock-outs or other industrial action by third parties, terrorism, riots and other civil unrest, fire, explosion, flood, storms, epidemic or other natural disaster, or any other event outside Rockwater’s reasonable control.
5.2 In the event of cancellation by Rockwater in accordance with section 5.1, you will be entitled to move your reservation to a different date, subject to availability. No further pre-authorisation will be required to reschedule your original reservation.
5.3 We will be entitled to cancel your booking if you are in breach of any of the terms and conditions. In such circumstances, we reserve the right to claim the deposit of £10 per person from the card details held in accordance with section 2.
6.1 A 12.5% service charge will be added to the final bill.
6.2 All prices are current at the time of going to print and include VAT or other government taxes where appropriate. Rockwater reserves the right to amend prices and take into account any charges in the rate of vat and other taxes.
7.1 If you are running late for your booking, please let us know as soon as possible. Otherwise, we will hold your table for 20 minutes following the time of your booking. After such time, Rockwater reserves the right to consider your party to be a ‘no show’ and section 4.2 will apply.
7.2 No decorations, balloons, flags, emblems, signs, displays, posters, placards, advertisements, notices or other accessories shall be displayed or used by you on the premises without the prior written consent of Rockwater. Such consent must be obtained at least 48 hours prior to your booking.
7.3 Unfortunately, we cannot accommodate hen or stag parties at Rockwater. We reserve the right to cancel your booking if we become aware it’s for a hen or stag party. We also reserve the right to refuse entry to any group that arrives at the venue for a booking where it becomes apparent it’s a hen or stag party.
7.5 Please provide us with at least 48 hours’ notice of any special requests (such as a child’s highchair) or dietary requirements and we will endeavour to accommodate these.
7.6 The Roof Terrace will be adults only from 8pm onwards from Sunday to Thursday and from 6pm onwards on Friday and Saturday.
7.7 Rockwater operates as a cashless venue and only card payments will be accepted.
7.8 Food and drink purchased from or made outside Rockwater is not permitted to be consumed on site, except in the case of celebratory cakes where we give prior written consent. Such consent must be obtained by you no later than 3 days prior to the date of your reservation and we will require you to sign a disclaimer form.
8. Governing Law
These terms and conditions shall be governed by the laws of England and English courts shall have exclusive jurisdiction to hear and determine any dispute, action or claim that may arise out of or in connection with them.