Terms and Conditions for Table Reservations
We look forward to welcoming you at Rockwater.
Before your visit, please ensure you read through the terms and conditions set out below.
1. Confirmation of Booking
1.1 Bookings will only be regarded as confirmed upon successful completion of the pre-authorisation (see section 2 for further details). On completion of the pre-authorisation, you will be deemed to have accepted these terms and conditions.
1.2 Any changes to the booking details must be made in writing and will be of no effect unless acknowledged in writing by Rockwater.
A pre-authorisation of £10 per person is required to secure all bookings. Your card details will be captured but no funds taken at the time of booking. If you are a ‘no show’, or cancel with less than 24 hours’ notice, the £10 per person deposit will be taken from your bank account. Otherwise, the pre-authorisation is ended on being checked in at Rockwater for your reservation.
3. Final Numbers
3.1 Any amendments to guest numbers must be confirmed in writing at least 24 hours prior to your booking.
3.2 Rockwater will make reasonable endeavours to accommodate any increase in guest numbers and will charge accordingly for the increase in group size, but cannot be held responsible for failure to accommodate any change.
4. Cancellation by the Customer
4.1 Should you need to cancel your booking, please let us know as soon as possible and in any event no later than 24 hours prior to your booking. Any cancellation made by you must be in writing to Rockwater and formally acknowledged in writing by Rockwater.
4.2 In the event of cancellation by you with less than 24 hours’ notice, or a ‘no show’, Rockwater will claim the £10 per person deposit from the card details provided at the time of booking by way of cancellation charges.
4.3 If you wish to reschedule your booking, provided you give us no less than 24 hours’ notice of such change, no fee will be payable and your pre-authorisation will be transferred to the new booking date.
5. Cancellation by Rockwater
5.1Rockwater shall be entitled to cancel your booking and shall not be liable for any failure or delay in performing its obligations under this agreement where that failure or delay results from any cause that is beyond Rockwater’s reasonable control. Such causes include, but are not limited to: power failure, strikes, lock-outs or other industrial action by third parties, terrorism, riots and other civil unrest, fire, explosion, flood, storms, epidemic or other natural disaster, or any other event outside Rockwater’s reasonable control.
5.2 In the event of cancellation by Rockwater in accordance with section 5.1, you will be entitled to move your reservation to a different date, subject to availability. No further card authentication will be required to reschedule your original reservation.
5.3 We will be entitled to cancel your booking if you are in breach of any of the terms and conditions. We reserves the right to claim the deposit of £10 per person from the card details held in accordance with section 2.
6.1 A 10% discretionary service charge will be added to the final bill, however, payment of this remains at your discretion.
6.2 All prices are current at the time of going to print and included vat or other government taxes where appropriate. Rockwater reserves the right to amend prices and take into account any charges in the rate of vat and other taxes.
7.1 Unfortunately, we cannot accommodate any party that does not comply with the Government COVID-19 guidelines in force on the date of your booking with us. To avoid disappointment, please ensure your reservation is fully compliant before you join us and in any event, no later than 24 hours before your booking so that we are notified of required changes in line with sections 3 and 4 above.
7.2 If you are running late for your booking, please let us know as soon as possible. Otherwise, we will hold your table for 20 minutes following the time of your booking. After such time, Rockwater reserves the right to consider your party to be a ‘no show’ and section 4.2 may apply.
7.3 No decorations, flags, emblems, signs, displays, posters, placards, advertisements, notices or other accessories shall be displayed or used by you on the premises without the prior written consent of Rockwater. Such consent must be obtained at least 48 hours prior to your booking.
7.4 Unfortunately, we cannot accommodate hen or stag parties at Rockwater. We reserve the right to cancel your booking if we become aware it’s for a hen or stag party. We also reserve the right to refuse entry to any group that arrives at the venue for a booking where it becomes apparent it’s a hen or stag party.
7.5 Please provide us with advance notice of any special requests (such as a child’s highchair) or dietary requirements and we will endeavour to accommodate these. We ask guests to provide no less than 48 hours’ notice of special requests.
7.6 The Roof Terrace will be adults only from 8pm onwards every day.
7.7 Rockwater operates as a cashless venue and only card payments will be accepted.
7.8 Dogs are permitted on the Roof Terrace until 6pm every day.
8. Governing Law
These terms and conditions shall be governed by the laws of England and English courts shall have exclusive jurisdiction to hear and determine any dispute, action or claim that may arise out of or in connection with them.